Refund policy

1. Right of Withdrawal - Notification

1.1. The consumer has the right to withdraw from any contract concluded in accordance with these general terms and conditions within 14 (fourteen) days (i) from the day on which the product was delivered or (ii) if there are several products within the same order delivered separately, to withdraw from the date the last product was received without incurring any penalty.

1.2. In order to exercise the right of withdrawal, the consumer must inform the seller of the consumer's decision before the expiry of the period referred to in paragraph 10.1 above by sending an explicit statement of withdrawal to the seller's customer service (info@jazeswim.com) using the withdrawal form .

Extended return policy for Christmas: Items purchased between November 15th and December 25th can be returned until January 31st.

1.3. After he has given the instructions in paragraph 10.2. has met the requirements set out above, the consumer will receive a cancellation confirmation email and instructions on how to return the product. The consumer must, within the next 14 (fourteen) days at the latest, return the products to the following address:

jaze
Christina Gabrilo Wilfinger
Wagnerberg 119
8271 Bad Waltersdorf
AUSTRIA

1.4. If the consumer has already received the product, he must return it to Jaze without undue delay and in any case within 14 days from the day on which notification of this withdrawal was given. The deadline is met if the consumer sends back the goods before the 14-day period has expired. All shipping risks and direct costs incurred in returning the products are borne by the consumer.

1.5. If the consumer withdraws from this contract, he will be reimbursed by the seller for all payments received from him, with the exception of delivery costs and the additional costs incurred if a delivery method other than the cheapest standard delivery method provided by the seller offers, without undue delay and in any event no later than 14 days after the consumer has exercised his right of withdrawal. The seller will make these refunds using the same payment method that the consumer used for the original transaction, unless the consumer asks to use a different payment method for the refund, in which case the consumer shall bear any additional fees incurred as a result the choice of this method. The seller may withhold the refund until he has received the returned goods or the consumer has provided proof of postage of the goods, whichever is earlier.

1.6. The consumer is liable for any diminished value of the goods resulting from the goods being handled in excess of what is necessary to establish the nature, characteristics and functioning of the goods and/or in a manner contrary to that stated on the product label. Therefore, if the returned goods are found to be damaged (e.g. showing signs of use or wear, nicks, scratches, deformation, etc.), not containing all parts and accessories (including unaltered tags still attached to the product), does not include the supplied instructions/notes/manuals, the original packaging and packaging and the original warranty, where applicable, the consumer is responsible for the depreciation of the product and is only entitled to a refund of an amount equal to the remaining value of the product. For this reason, consumers are strongly advised not to handle the product more than is strictly necessary to verify the nature, characteristics and functioning of the same, and to use the original packaging of the products and other protective packaging to keep them intact and before Lettering and labeling are protected.

1.7. The seller does not exchange goods. The consumer can return the order and get a refund and then order a new size. No authorization is required for exchanges as we treat returns and exchanges separately. This is the quickest and most efficient way to get the right size.

1.8. The seller does not assume any shipping costs associated with returns and duties and other charges. All costs of returning items to us are the responsibility of the consumer. The choice of the method of delivery by which the consumer returns the package to the seller is entirely up to the consumer. The only case in which the seller covers the shipping costs is in the case of a faulty or incorrectly booked item for up to 10 euros.